• SK Tirumala |
• Insurance |
• Nov 13, 2024

AI-Powered Q&A Chatbot Can Cut Customer Care Costs

In today’s fast-paced digital landscape, businesses are constantly searching for efficient, scalable, and secure ways to manage information and support customer needs. An AI-powered chatbot can revolutionize document searches from the knowledge base, delivering instant answers through natural language conversation.

Businesses of all sizes - from large organizations and solution/service providers to small retail companies - invest in developing websites filled with information about their products and services. These websites are designed to showcase the company’s capabilities and attract inbound inquiries. Companies also allocate significant resources to SEO, ads, social media, and other digital marketing efforts to drive visitors to their sites. These strategies have been successful in increasing site traffic - so far, so good!

However, recent studies show that the average time a visitor spends on a website is only 5 to 10 seconds. This can easily be confirmed by examining website analytics. The question is: what can a visitor truly learn about a company in 5-10 seconds? Likely, not much.

Often, visitors may be looking for just an email or phone number, or they might feel overwhelmed by the abundance of content (pages, links, videos) on the site and leave without finding what they need. In today’s world, few people have the patience to navigate a site and read through its content. Most will pick up the phone and call the company - this is where the problem starts.

A large portion of inbound calls tend to be general inquiries about products and services, information that is often readily available on the website. Studies show that such inquiries can make up 40% to 50% of a company’s call volume. This is a considerable cost to the business, especially after investing separately in website development, SEO, and marketing. Live customer support is also costly and often only available during business hours. Off-hours, callers may experience long wait times, encounter a full voice mailbox, or simply become frustrated and lose interest.

One solution is to make websites more user-friendly, allowing visitors to quickly and accurately find the information they need. An AI-powered chatbot, pre-trained on FAQ documents and product/service knowledge bases, can handle most general questions through conversational AI. Websites equipped with such chatbots report higher visitor engagement, longer site visits, and a significant drop in inbound calls for routine inquiries.

These solutions not only help businesses optimize costs but also improve the effectiveness of customer care by allowing live agents to focus on more complex tasks. In addition, the return on investment (ROI) in website development, SEO, and marketing efforts is significantly enhanced by improving customer engagement and satisfaction.

Our Solution Doxi is more than an AI-powered chatbot; it’s a strategic partner for businesses looking to enhance customer service, streamline information management, and boost productivity. With powerful document retrieval, 24/7 customer support, multilingual capabilities, and customizable solutions, Doxi is ready to meet the demands of any modern organization. Embrace the future of AI-driven efficiency and elevate your customer and internal operations with Doxi—your reliable partner for instant answers and seamless support.