Xemplar Exi enables insurance companies to launch robust AI Chatbot for their policyholders and agents. With cutting-edge GPT technology, the chatbot works 24/7 to address policy inquiries by customers or agents using its knowledge base, and integrations to core systems.
Using APIs of the core systems (such as Policy Admin, Claims, Payment Processors), Exi can handle policy inquiries, take payments, file claims and much more in multiple languages.
Exi can respond to queries related to your products, services, locations, or general insurance questions, with precision and expertise using its pre-trained knowledge base.
Exi solution includes a web portal for insurers to review chat transcripts, usage trends, frequently access features, unanswered questions, and much more
Exi can work with your existing APIs (no need to re-develop or refine). Our team of experts do all the hard work to re-purpose available APIs, to minimize additional work for your IT team.
Exi solution can be white-labeled with insurer chosen name, logo and colors to make it their own and blend into their websites and portals.
Exi can be further enhanced to also include a seamless transfer to a live back office CSR on-demand or for complex inquiries that require a human involvement.
Exi comes pre-trained with Insurance terms and general information. Insurers can further train the AI on their own content, FAQ, etc. for AI to answer questions users may have when they visit the website.
Exi comes pre-configured with many policy self-service workflows (intents) with just-in-time authentication. With simple integrations with policy systems using APIs, Exi can handle many tasks – Policy Information, ID Cards, Collecting Premium, Submitting A Claim, and much more.
For complex inquires, or on demand Exi can be extended to integration with an existing live-chat solution already in place, or upgraded to use own built-in live chat module to seamlessly connect end user to a live agent for support.
Ready to revolutionize how you engage with policyholders? Contact us to explore the possibilities with Xemplar Exi. Elevate your customer service and stay ahead in the digital age.